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Hi turbolars. Please note that you may enter and exit full-screen mode within our Standalone applications by pressing "Shift Enter" or "Shift Return".

Hey guys. We are looking into issues with the newest Aeon not showing up in iTunes (Windows) as well as certain script errors that seem to be appearing in the corner. As for Windows 8, as far as we've seen all of our visualizers seem to install and run okay on this platform, though we are still doin...

Yes, I apologize deeply to anyone who has contacted Support and not yet received a response. We did get spammed heavily and some filters have been implemented to address this, though there is a backlog on support requests that we will hopefully have responses for in the next few days. We sincerely a...

Hello all. Yes, this is strictly a Windows 7 issue and we are very aware of it. We have a few bug reports open for our current versions which will hopefully be addressed in our next round of releases, and this particular issue is something we have been looking into for awhile. I apologize for any in...

Saganized, as you may have heard in the response to your support ticket, we are aware of issues with our plug-ins running in the newest version of RealPlayer and we are working to address this issue in a coming update. Unfortunately, I cannot give a specific timeframe on when the next round of updat...

Hi all. We are aware of the runtime error that occurs when running Aeon within Windows Media Center x64 and are working to address it in a coming update. I apologize for any inconvenience, though please note that we are still the first and only third-party visualizer company that has addressed 64-bi...

But my main concern is not the iTunes compatabiity, but for the 'Stand Alone' version. Until my upgrade to Lion this was my default screensaver,but I run it now, all i get is blank grey box. Will you be working on the standalone version as well as the iTunes problem? Hi Drusus. We hope to offer FUL...

Hello all. Just want to assure everyone that we are still working hard to address full compatibility with the new Mac OS X 10.7 (Lion) and iTunes 10.4. In the interim, please see steps below for a workaround on installation. - Open Finder and go to "Applications" - Right-click the iTunes icon and ch...

We are aware of compatibility issues with our software and the new Mac OS X 10.7 (Lion) and iTunes 10.4 and are working to address this shortly within a coming update. Though we typically try to address these things before a new media player or operating system is officially released, Apple makes it...

To make a back up of the program you need to make a copy of the program file you downloaded from SoundSpectrum. Make sure to keep a copy of your license/registration number too. Actually, just for clarity in case others read this, to back-up a paid version of WhiteCap (or our other titles) copy the...

I have only just downloaded platinum and my freind love's It, so I thought I may order on Cd but my freind and dose not have or can't afford internet connection, will the software still run !. Dose platinum need internet connection to activate with the cd version. :?: I apologize richy if you wrote...

Unfortunately, as per usual, I can't give any update or timeframe on this. Though, your voices are heard and appreciated. We also appreciate the patience and support from all of you thus far.

@Sparky; The deprecated functions like flor() and clip() ensure backwards compatibility, i.e. so that the GF 4.x> app can read configs from every prior version since the app's initial public release. I chose GF 4 as my example since this is when they started introducing new components like Meta rat...

Hey BTT. You, jerohm, and others are much better at config writing than I, but I thought I'd chime in anyway. Could you maybe try "floor" rather than "flor". Our config programming page lists "flor" as deprecated, and maybe this is what's causing the error with the A0 variable. http://www.soundspect...

None of SoundSpectrum's visualizers support 3D currently. Though, the more popular that 3D displays become, we might entertain the idea.