ZERO PRO SUPPORT RESPONSE FOR OVER A MONTH!!!

[integrityavl]

hello SS forum,
I am hoping to get someone at SS's attention through this forum.
I Absolutely LOVE AEON. Though your service is horrible. I have been attempting to contact you for over a month!!! so I can PURCHASE a pro usage license for use on a huge show in India this last NYE.... i have left several emails directly to every staff member there after waiting weeks for a response from my below mentioned tickets.... no response. Do you not want to sell your product??? very confused.

I was left in the dust for my NYE shows.. Thanks for that. I had to use my old personal licensed version [which sucked] for the show.... not only did you loose money that I was willing to pay for the pro version, but i did not feel your lack of support warranted any mention of sound spectrum whatsoever... so you are forcing me to continue using a non-pro licensed product... a very bad business model...

Now i have another show this month and i would like to use aeon pro for that. I would love to hear from someone regarding purchase of a pro license. If you don't respond i will have to keep using my personally licensed version.

My ticket #'s are:
55647
55647

[BTT]

Hello integrityavl

Sorry you have not received the attention you clearly deserve.

I have today 7th January sent an email to Paul Burrows requesting him to respond to you either here on the forum or to contact you direct.


Regards BTT

[integrityavl]

i am hoping to hear from ss soon. I still have no reply. I know they are in NY so they had a rough time for a while. If further complications have arisen from that they should at least post it or have an auto response or something so we know not to expect normal operation till they get back on their feet.

sad thing is, even before NY I have never had a response from SS inside a week of any contact...[the whole we will respond within 1-2 days has never been accurate] even when I first purchased Aeon and G-force and Whitecap... it took almost a week for them to get me a download.

I think their service issues are systemic and sadly are poorly representative of the actual product they produce.

[juxtiphi]

i am hoping to hear from ss soon. I still have no reply. I know they are in NY so they had a rough time for a while. If further complications have arisen from that they should at least post it or have an auto response or something so we know not to expect normal operation till they get back on their feet.

sad thing is, even before NY I have never had a response from SS inside a week of any contact...[the whole we will respond within 1-2 days has never been accurate] even when I first purchased Aeon and G-force and Whitecap... it took almost a week for them to get me a download.

I think their service issues are systemic and sadly are poorly representative of the actual product they produce.

Hi integrityav

Sorry about the lack of responce.


we've had a lot of the same type of comments in the last 7 months or so. I dont know why SS doesnt pay more attention to the complaints. Its not like they dont know about it, BTT sends them enough emails to choke a horse but for some reason the answers never really satisfy.

[BTT]

Hello integrityavl

I have not received a reply to my emails either. Try contacting these two people:-

andrew.omeara@soundspectrum.com

paul@soundspectrum.com


Regards BTT

[Spirit Wolfe]

Hello integrityavl

I have not received a reply to my emails either. Try contacting these two people:-

andrew.omeara@soundspectrum.com

paul@soundspectrum.com


Regards BTT

I have spoken to these guys at lengths. These guys really will help you and are in it for the long haul... Especially Andy, I can understand, however, he can be extremely busy working on the next greatest and latest. But he WILL GET BACK TO YOU...

Cheers!